Need Help? Contact LensiQ Support
Our dedicated support team assists with orders, payments, delivery tracking, product recommendations, prescription questions, returns, and technical issues. Reach out and we’ll respond as quickly as possible.
Contact Channels
📞 Phone: +977 9814781036
📧 Email: contact@lensiq.app
📍 Location: Kathmandu, Nepal
Business Hours: Regular business hours, 7 days a week
Use in-app support for real-time chat or send detailed inquiries via email. We aim to respond to emails within 24 business hours and chat within 1–2 hours.
Send Us a Message
By submitting this form, you agree that we may contact you regarding your inquiry. For account deletion or data requests, mention it in the message.
How We Support You
Order & Delivery
Get real-time updates, reschedule deliveries, or clarify order statuses. We coordinate with couriers to keep you informed.
Payments & Refunds
Resolve payment issues with eSewa, Khalti, or COD. Track refund timelines and bank transfers with ease.
Product Guidance
Need help selecting frames, understanding materials, or choosing lens coatings? Our experts are ready with recommendations.
Prescription Support
Share your lens power securely, update saved prescriptions, or request assistance for special lens requirements.
Returns & Exchanges
Submit return requests, schedule pickups, and track inspection status for damaged or incorrect items.
Technical Assistance
Report app issues, account access problems, or feature bugs. We’ll troubleshoot and keep your shopping smooth.
Service Standards
- Phone: Immediate response during business hours for urgent matters.
- Email: Response within 24 business hours with clear next steps.
- In-App Chat: 1–2 hour response time during business hours.
- Escalations: Complex issues routed to specialists for thorough follow-up.
- Documentation: We track every request to ensure timely resolution and accountability.