This Privacy Policy explains how LensiQ Pvt Ltd (“LensiQ,” “we,” “us,” “our”) collects, uses, stores, protects, and shares personal information when you use our mobile application, website, and related services (“Platform”). Your privacy is our priority, and we are committed to transparency, minimization, security, control, and respect.
LensiQ’s core privacy principles are transparency, minimization, security, control, and respect. This policy applies to all Platform users—browsers, registered users, purchasers, and individuals contacting support. It describes our data practices, usage, disclosures, storage, and safeguarding measures.
The policy covers anyone interacting with the Platform. Third-party links or services are not governed by this policy; review their privacy statements separately. LensiQ may update this policy at any time, with material changes communicated by email, in-app alerts, or prominent notices. Continued use indicates acceptance of updates.
eSewa and Khalti share transaction reference numbers, payment statuses, timestamps, amounts, and wallet identifiers. Sensitive banking details remain with the gateways.
Couriers provide delivery confirmations, timestamps, recipient acknowledgments, optional photos, and delivery notes.
Browsing without an account does not require personal details. LensiQ intentionally avoids collecting health information beyond voluntary prescriptions, biometric or genetic data, religious or political beliefs, sexual orientation, financial account numbers, government IDs, or precise real-time location without consent.
LensiQ does not sell or rent personal data to third parties and does not share it with marketers, data brokers, advertising networks, social media platforms, analytics companies for independent use, financial institutions (beyond payment processing), insurance companies, healthcare providers, employers, or recruiters.
Limited sharing occurs only with internal teams, delivery partners (name, phone, address, instructions), payment gateways (transaction details), and law enforcement when legally required. All partners are bound by confidentiality agreements. During mergers or acquisitions, any successor must honor this policy and provide notice.
We deploy AES-256 encryption at rest, SSL/TLS 1.2+ in transit, firewalls, intrusion detection, DDoS mitigation, secure VPN access, network segmentation, secure storage, and redundant backups. Access is role-based with multi-factor authentication, audit logs, and least-privilege principles.
Security practices include quarterly internal reviews, annual third-party audits, vulnerability assessments, penetration tests, employee training, confidentiality agreements, and incident response drills. While no system is infallible, users should maintain strong passwords, avoid sharing credentials, use secure networks, and report suspicious activity promptly.
LensiQ retains data only as long as necessary:
Account deletion requests can be made via settings, email, phone, or in-app support. Credentials, addresses, prescriptions, preferences, and settings are deleted within 24 hours; personal data within 30 days. Order histories, payment records, legal documents, or anonymized analytics may be retained as required. You will receive confirmation once deletion is complete.
Eye prescription data receives heightened protection: stored in encrypted, segregated databases with limited access and audit trails. It is used only for lens manufacturing, verification, and support—not shared with healthcare providers, insurers, or advertisers. Users may delete or update prescriptions anytime and request access logs. LensiQ is not liable for issues stemming from inaccurate or outdated prescriptions provided by users.
Cookies enable session management, preferences, performance analysis, and limited marketing. Types include essential, performance, preference, and marketing cookies. Manage cookies via browser settings (Chrome, Safari, Firefox, Edge) or use private browsing. LensiQ respects “Do Not Track” signals by limiting non-essential tracking.
Additional tracking includes web beacons, log files, device fingerprinting, and analytics tools, all used for legitimate service improvements and security.
Location data supports service availability checks, delivery estimates, local offers, checkout autofill, and customer support. Collection methods include GPS, cell towers, WiFi, and IP geolocation. Data is encrypted, retained for a maximum of 90 days, and never shared with marketers. You may disable location services anytime, though certain features may be limited.
The Platform is intended for users 18+. We do not knowingly collect data from minors. Parents/guardians may request deletion if information was inadvertently collected.
Data is primarily stored in Nepal or South Asia. When transferred elsewhere (e.g., cloud backups), LensiQ ensures equivalent protection through data protection agreements, standard contractual clauses, and user consent where required.
Marketing emails/SMS require explicit opt-in (double opt-in for email). Content includes promotions, new arrivals, and exclusive offers, sent at respectful frequencies. Opt-out anytime via unsubscribe links, replying “STOP,” or updating preferences in Account Settings. Transactional messages (order updates, security alerts) continue regardless of marketing preferences.
In the event of a data breach, LensiQ will investigate, contain, notify affected users within 30 days (where possible), and inform relevant authorities. Notifications include breach nature, impacted data, mitigation steps, and recommended user actions. We comply with Nepali reporting requirements and cooperate with law enforcement.
External links (websites, payment gateways) operate under their own privacy policies. LensiQ is not responsible for their data practices. Review third-party policies before sharing information. Integrated services such as eSewa, Khalti, courier partners, analytics providers, and cloud platforms are contractually bound to protect your data.
You must provide accurate information, keep account details updated, safeguard credentials, verify prescriptions, and ensure location/address details are correct. Report errors or unauthorized activity immediately.
LensiQ processes data under various legal bases: contract performance (order fulfillment, account services), legal obligation (tax, regulatory compliance), legitimate interests (security, analytics, support), and consent (marketing, personalization, certain data collection). Your rights vary depending on the legal basis, including access, deletion, restriction, and objection.
Automated systems support fraud detection, product recommendations, delivery routing, spam detection, and order verification. You may request human review for significant automated decisions and opt for manual processing where feasible.
LensiQ aligns with Nepali Consumer Protection, Data Protection, E-commerce, Digital Transaction, Tax, and Labor laws, as well as international best practices (e.g., GDPR principles, ISO 27001). We also comply with Google Play and Apple App Store privacy requirements.
Privacy questions or concerns? Contact:
A designated Privacy Officer oversees compliance and responses within five business days.
LensiQ may update this policy; significant changes trigger email and in-app notifications at least 30 days in advance when possible. The effective date and summary of changes are provided. Continued use implies acceptance; discontinue use or request deletion if you disagree.
Key terms: Cookie, Data Breach, Encryption, GDPR, IP Address, OTP, Personal Information, Processing, SSL/TLS, Third Party, Tokenization. Refer to the policy text for definitions.
This Privacy Policy, alongside LensiQ’s Terms and Conditions, constitutes the entire agreement regarding privacy practices. If any provision is invalid, remaining provisions remain effective.
LensiQ Pvt Ltd • 📞 +977 9814781036 • 📧 contact@lensiq.app • 📍 Kathmandu, Nepal
By using the LensiQ Platform, you acknowledge that you have read and understood this Privacy Policy, consent to the practices described, and know how to exercise your rights. © 2025 LensiQ Pvt Ltd. All Rights Reserved. Your privacy is our priority.